After-sales support for Blue-Airco systems
Remote support and technical coordination to handle after-sales requests
When a system requires a check, it is important to quickly gather the correct information and direct the request to the most suitable technician or service partner. Blue-Airco supports direct and indirect customers through remote assistance and coordination of its international network.
The goal is to reconstruct the operation of the system, distinguish between configuration, installation, and component, and define the intervention path with the fewest possible steps.
This service is for you if…
A unit or a component requires a technical check.
An alarm appears or the operation does not match what is expected.
You need support during a diagnosis or maintenance.
You must identify the most suitable service center or technical partner.
It is necessary to identify a spare part or a component compatible with the installed system.
You are a distributor, installer, or service partner and you are handling a customer's request.
To make the evaluation faster
A complete request helps the team reduce analysis time. When possible, we recommend sending:
Model and serial number of the unit.
Nominal voltage of the system.
Accurate description of the observed behavior.
Photographs of the installation and the connections.
Operating video, when useful.
Codes or messages displayed on the screen.
Voltage and current values recorded during operation.
Information on pump, filter, flow rate, and seawater circuit.
Name of the installer, distributor, or reference site, if available.
How this service works
01
We collect data about the unit
Model, serial number, configuration, photographs, videos, any alarm codes, and description of the issue.
02
We carry out an initial remote assessment
The team may request targeted checks on electrical parameters, ventilation, the seawater circuit, or system settings.
03
We coordinate the local intervention
When verification requires a local intervention, Blue-Airco coordinates the request with the distributor or the service center available in the area.
04
We support the identification of spare parts
If components or spare parts are needed, the team supports the correct identification of the material before supply or intervention.
05
We follow the request through to closure
The request is followed through to the definition of the necessary technical activities and to the verification of the information received after the intervention.
An international network coordinated by Blue-Airco
Blue-Airco coordinates partners and service centers in various international nautical markets. Remote support from the manufacturer and involvement of the local contact allow sharing technical information, organizing interventions, and following requests even when the boat is far from the company headquarters.
How much does it cost
Coordination of assistance and the first remote technical assessment are included for Blue-Airco products
Any on-site interventions, travel, labor, spare parts, or specialist activities are assessed based on the request and agreed upon before proceeding.
Request information
Describe the project or technical request: the Blue-Airco team will use this information to direct the contact to the most suitable person.